Cancellations & refunds

Bookings are non-refundable. You can still cancel to free the slot for someone else, but the amount paid is not refunded.

To cancel, use your account or message us on WhatsApp with your booking reference. Please check the date, time and game before you pay.

To move a booking instead of cancelling, message us on WhatsApp before your session. We move it to an available time where we can.

If we cancel or cannot run your session, you get a full refund or a new time, whichever you prefer.

Refunds go back to the original payment method within 7 working days; your bank or wallet may take a few more days to show it. Cash paid at the venue is refunded in cash or by bank transfer.

Entry fees for events follow that event's own rules, shown when you register.